ITIL Foundation All-in-One Exam Guide (9780071841603)

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ITIL (R) Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.

Covers all exam topics, including:

* ITIL fundamentals
* The service lifecycle
* Service strategy
* Service design
* Service transition
* Service operation
* Continual service improvement
* ITSM in the real world

CD ICON

Electronic content includes:

* Complete practice exams
* Videos from the author
* PDF copy of the book